Aetna notes

From raju

vacation override

  • They give vacation overrides only five days before the travel date. For example, if you are travelling on 1/20, vacation override will become active on 1/15 even if you call them on 1/10.
  • When more than three month supply is requested, they require approval from employer's HR and send the paper work directly to them. The paper work can take 3-5 business days.

Customer service (888-792-3862) is in general bad. They are rude, slow and inefficient. No tracking number for conversations. No accountability.

Also what is the deal behind the five day rule? The customer service person just kept saying that it is their policy but he does not know why? He also can't override it (neither can his manager).